Privacy Policy

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly to us, including:

• Account Information: Name, email address, business name, and business type when you create an account.
• Quote Data: Information you include in quotes, such as client names, addresses, project descriptions, line items, and pricing.
• Client Information: Contact details for your clients that you add to the Service.
• Payment Information: Billing address and payment method details when you subscribe to a paid plan (processed securely by our payment provider).
• Communications: Information you provide when contacting our support team or participating in surveys.

1.2 Information Collected Automatically

When you use our Service, we automatically collect certain information, including:

• Device Information: Device type, operating system, unique device identifiers, and browser type.
• Log Information: Access times, pages viewed, IP address, and the page you visited before navigating to our Service.
• Usage Information: Features you use, actions you take, and time spent on the Service.
• Location Information: General location based on your IP address.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and send related information
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Communicate with you about products, services, offers, and events
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve your experience
• Generate quote tracking notifications and analytics

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With Your Consent: When you explicitly agree to share information.
• Service Providers: With vendors, consultants, and other service providers who need access to perform services on our behalf.
• Quote Recipients: When you send a quote, the recipient can view the quote content and your business information.
• Legal Requirements: If required by law, regulation, legal process, or governmental request.
• Protection of Rights: To protect the rights, property, and safety of SolidQuote, our users, or others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

4. Data Security

We take reasonable measures to help protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption of data in transit using TLS/SSL
• Encryption of sensitive data at rest
• Regular security assessments and audits
• Access controls and authentication requirements
• Secure data centers with physical security measures

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will also retain and use your information as necessary to:

• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal purposes.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information.
• Correction: Request correction of inaccurate information.
• Deletion: Request deletion of your personal information.
• Portability: Request a copy of your data in a portable format.
• Opt-Out: Opt out of marketing communications at any time.
• Restriction: Request restriction of processing in certain circumstances.

To exercise these rights, please contact us at privacy@solidquote.com.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of our Service. Types of cookies we use:

• Essential Cookies: Required for the Service to function properly.
• Analytics Cookies: Help us understand how you use our Service.
• Preference Cookies: Remember your settings and preferences.

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our Service.

8. Third-Party Services

Our Service may contain links to third-party websites and integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

Third-party services we integrate with may include:

• Payment processors (Stripe)
• Analytics providers (Google Analytics)
• Email service providers
• Accounting software (QuickBooks)

9. Children's Privacy

Our Service is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information, we take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes. Continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: